Frequently Asked Questions
Q: Do I need to book an appointment?
A: Yes we work by appointment, but if you haven’t booked and would like to pop in. give us a call to see if we are free!
Q: HOW MANY GUESTS CAN I BRING?
A: We are able to accommodate the bride and up tp 3 guests during new appointments on all days except Sundays when it is bride plus 4 guests. You are welcome to FaceTime others and if you find the one, you can book another appointment to show other people.
If you want more guests, you can always book our fabulous Champagne Bridal Evening:
https://serenabridal.co.uk/vip-bridal-package/
Q: What are your opening hours?
- Tuesday 10am–6pm
- Wednesday 10am–5pm
- Thursday 10am–6pm
- Friday 10am–4pm
- Saturday 10am–6pm
- Sunday 10am – 5pm
- Monday CLOSED
Q: Do you allow children?
A: Children are permitted but they will count as guests unless they are babies in car seats or prams.
Q: What is the price range of your wedding dresses?
A: Full priced new gowns which are made to order start at £799 and go up to £2400. We will always work within your budget and also have a selection of off the peg gowns available starting from £199.
Q: What sizes are your samples?
A: Our samples range from size 10 to size 24, with the majority being 14’s – 18’s.
Q: How long are the appointments for?
A: Appointments are an hour and half.
Q: Do you carry out fittings and alterations?
A: Yes, we offer a full fittings and alterations service to all brides who order a new wedding gown. Unfortunately, we can’t offer this service on off the peg ex sample dresses but we can give you details of a local seamstress.
Q: Do you offer fittings on weekends or evenings?
A: We are unable to offer fittings on evenings and Saturdays, fittings take place between Tuesdays to Fridays before 6pm.
Q: How much are alterations?
A: You are only ever charged for the work carried out, we do not offer ‘alteration packages’ as this often works out more expensive. At your first fitting, you will be advised as to what needs to be done and the cost associated with it. You are under no obligation to have your alterations done by us, it is simply a service we offer to our brides.
Q: Do you box dresses for weddings abroad?
A: Yes, we sell cabin approved wedding boxes which can be ordered from us and we will happily box your dress for you. If you already have a box, that’s no problem, we will box your dress for you too. Included in this service is a complimentary re-steam of your gown when you get home, if you are wearing it to a party.
Q: Do you offer a gown cleaning service?
A: Unfortunately we no longer offer this service
Q: What payment is required when I find ‘the one?’
A: If there is more than 8 months until your wedding, the initial payment is £200 with the balance up to 50% required when we measure you and order the gown, and the remaining 50% when your dress arrives.
